Friday, October 19, 2007

May I get a little help over here?


If this story doesn't make you laugh out loud, there's no hope for you.
The insulting idea that, as Shaw puts it, "they thought just because we're old enough to get Social Security that we lack both brains and backbone."

So, after stewing over it all weekend, on the following Monday, she went downstairs, got Don's claw hammer and said: "C'mon, honey, we're going to Comcast."

Did you try to stop her, Mr. Shaw?

"Oh no, no," he says.

Hammer time: Shaw storms in the company's office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!

"They cuffed me right then," she says.

Her take on Comcast: "What a bunch of sub-moronic imbeciles."

Being a responsible newspaper, we must note that this is a misdemeanor, a crime, a completely inappropriate way of handling a business dispute.

Oh yeah, "sub-moronic imbeciles" is just a great term.

Also, kudos to the reporter who wrote the piece perfectly.

A few more incidents like this and corporate customer service should improve immensely.

Via WaPo.

H/T Ted Compton (buncha numbers).

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